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The Mobee Missions are created by brands in order to check in on their products on the shelves where they can’t see them. They need you to be their eyes and ears in store.
That’s why it’s so important for all the Mission questions to be answered as accurately as possible, and for the pictures to be clear and easy to understand. Otherwise, brands may not be able to use the info that you provide.
Unfortunately, this means that not every Mission you submit will be accepted.
All of the answers, photos, and other requirements are an integral part of each Mission and help us determine if the information you submit can be used by the customer.
Each Mission is viewed by a member of our team. They take the time to check each photo, compare them to the answers provided and make the best decision they can when it comes to accepting or rejecting your submissions.
Some frequently asked questions the Mobee team has noticed are:
- What happens to your Mission results if they’re refused?
- What happens to Missions results when they fail to submit?
- Does Mobee still have the data and is it being used?
Mobee has the answers you’re looking for and is here to shed some light on the inner workings of Mission refusals and other challenges.
Our Validation Team
Our validation team plays a big role in whether your Mission is accepted or rejected. They look through each individual Mission and follow a set rubric to see if the Mission meets the right standards.
Mobee never wants to refuse any Missions and does their best to approve as many as possible. However, some issues within Missions can’t be overlooked.
First, what happens when a Mission fails to submit?
When this happens, the Mobee team does not see or receive any of the answers to any of the questions associated with that Mission. All the Mobee validation team can see is that the Mission was started and the location of that Mission.
Because we do not have any data or images from the Mission, we can’t give full credit for these submissions.
A question that often comes up regarding failed Mission submissions is, why didn’t it submit? This can happen for a variety of reasons, including:
- Network connection issues
- Long loading time
- A dead phone battery
- Technical issues within the app
- App needs to be updated
Stay aware of these possibilities and try to make sure they don’t happen if you want to ensure a successful submission. Unfortunately, accidents do still happen from time to time.
The most important piece of information we can share with you is, once a Mission has been refused, that data is not shared with our customers and is not used in any way.
When a Mission is refused it is because the photos or information provided did not meet the requirements for that Mission. If a Mission is refused due to incorrect answers, that Mission is not used or shared at all with the brands.
A Mission being rejected means that the info provided wasn’t usable by the customer, so there’s not much that Mobee can do with it. That’s part of why we cannot give full credit for the Mission.
What about Mission Appeals?
Luckily, with any Mission refusal, you can appeal that decision if you don’t agree with it. Because each Mission is evaluated by members of the Mobee validation team, it is possible for mistakes to be made. Our team is only human after all.
With that in mind, the team is happy to take a second look at any Mission decisions that you don’t agree with. Once a decision has been made on the appeal, however, it is final.
If the Mission remains refused, that data will not be shared with our customers or used in any way. If your Mission appeal is approved, then the answers you submitted will be included in the data and you will receive your points for that Mission.
It’s never a bad idea to appeal a Mission result you don’t agree with.
An important resource to take advantage of is the Mobee support tab in your app, particularly the support ticket option and the Mobee support email address.
This is where you can:
- Find information on your Mission status
- Appeal a Mission decision
- Ask any and all support questions
The information you send in your Missions is extremely important to a large number of people.
If Missions are refused, then they are not used at all by our team. To ensure you’re sending in the best Mission results, check out some of our other blogs with tips and tricks on taking photos, answering questions, and for an overall view of what our validation team is looking for in your Mission results.
As always, keep the Missions coming and Happy Mobee-ing!